FAQ

Do you offer shipping on orders?

At this time, we do not offer shipping. All orders must be picked up in person. Once your order has been placed, it will be ready for pickup at the Anvil Centre front desk within 2–4 business days.

Pickup location:
Tourism New Westminster (Located on the ground floor of the Anvil Centre)
777 Columbia Street
New Westminster, BC

The Anvil Centre front desk is open 7 days a week from 10:00 AM – 4:30 PM.

How will I know when my order is ready for pickup?

You will receive an email confirmation once your order is ready for pickup.

What do I need to bring when picking up my order?

Please bring your order confirmation email. If someone else will be picking up your order, please forward them your order confirmation email to show at the front desk.

What is your return policy?

All purchases are final sale and cannot be returned or exchanged.

What payment methods do you accept?

We accept a variety of secure payment methods, including credit cards, debit cards, PayPal, and other secure online payment options available at checkout.

How can I contact customer service?

If you have any questions or concerns, please reach out through the contact form on our shop site. Our team aims to respond to all inquiries within 2–4 business days.

Can I change or cancel my order?

Orders are processed shortly after they are placed, so we may not be able to make changes or cancellations. If you need to modify your order, please contact us as soon as possible and we will do our best to assist.